Category: Booking & Payments

June 1, 2022 Can I cancel my reservation?

Yes, no problem. You can cancel your reservation but make sure to give us a 20 day notice. Our cancellation policy requires that you must send us an email to info@happycampers.co.za 20 days prior to your pickup time! To make any changes, please send an email to info@happycampers.co.za and let us know what you want to change. Remember to […]

Read more
June 1, 2022 Can I make changes to my reservation?

Yes, we like to keep it simple and easy. You can make changes anytime you want without any fees. Please send us an email to info@happycampers.co.za and let us know what you want to change. Remember to include your reservation number, which you can find in your confirmation e-mail.

Read more
June 1, 2022 What is the minimum rental period?

The minimum rental period for our Happy 1 and Happy 3 campervans is 4 full days (96 hours). You are welcome to rent the camper van for a shorter period of time, but the charge will be for 4 days. The minimum rental period for our Happy 4×4 campervan is 5 full days (120 hours). […]

Read more
June 1, 2022 I booked a camper but didn’t get a confirmation email. What should I do?

A confirmation e-mail should arrive to customers no later than 24 hours after the booking took place. If you have not received confirmation, please check the following: – Did you finalize the booking process ? – Did the confirmation e-mail go to your junk mail folder (spam)? If you have checked those things, please send […]

Read more
June 1, 2022 Is it possible to add a third driver?

Yes, no problem. You can add up to two additional drivers. All drivers have to be over 21 years of age and show their driver’s license at the Happy Campers office before starting the rental contract. Note that an extra driver does attract an extra fee of ZAR 350 per rental.

Read more
June 1, 2022 Do I need an international driver’s license to rent a car?

No, a valid South African drivers license if you are a South African national is just fine. Otherwise, if you are a foreign national, an international driver’s license is required.

Read more
June 1, 2022 How old do I have to be to rent a campervan?

The minimum age to rent and/or drive a campervan is 21 years old.

Read more
June 1, 2022 When will the rental contract become active?

The rental contract becomes active when you sign the contract at our office.

Read more
June 1, 2022 I can’t book a campervan on your website. What should I do?

Our booking engine on our website has the most accurate and updated information about our availability and is the best place to book. Bookings are automatically scheduled in the most efficient way possible, so if you are getting ‘no availability’, unfortunately we cannot help you find availability even if we wanted to. If you are […]

Read more
June 1, 2022 What is the fuel service fee?

If the rental car is not returned with a full tank of fuel, we will charge the renter for the fuel (based on current fuel prices) + ZAR 500 service fee for filling up the tank.

Read more